Terms & Conditions

1. Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

• "togeup," "we," "us," or "our" refers to the online betting platform accessible at togeup.cam and all associated services, applications, and software.
• "User," "you," or "your" refers to any individual who registers an account, accesses the platform, or uses any togeup services.
• "Account" means the personal user account created by registering on togeup, which is required to access betting services, deposit funds, and withdraw winnings.
• "Services" encompasses all betting products offered by togeup, including but not limited to sports betting, togel (lottery), casino games, live dealer games, slot machines, and any other gaming products available on the platform.
• "Deposit" refers to funds transferred by the user into their togeup account for the purpose of placing bets or playing games.
• "Withdrawal" means the transfer of funds from the user's togeup account to their nominated bank account or payment method.
• "Bonus" includes any promotional credits, free bets, cashback, or other incentives offered by togeup, subject to specific terms and wagering requirements.
• "Stake" refers to the amount of money a user risks on a single bet or game round.
• "Wagering Requirement" means the number of times a bonus amount must be bet before associated winnings can be withdrawn.

2. Acceptance of Terms

By accessing togeup, creating an account, depositing funds, or placing any bet on our platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety. These terms constitute a binding legal agreement between you and togeup.

If you do not agree with any part of these Terms & Conditions, you must immediately cease using togeup services and close your account if one has already been created. Continued use of the platform following any amendments to these terms signifies your acceptance of the revised terms.

togeup reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice. Material changes will be communicated via email to registered users or through prominent notification on the platform. It is your responsibility to review these terms regularly. The "Last Updated" date at the top of this document indicates the most recent revision.

3. Eligibility Requirements

To register an account and use togeup services, you must meet the following eligibility criteria:

• Age Requirement: You must be at least 21 years of age. This age limit is strictly enforced in accordance with Indonesian gambling regulations. togeup reserves the right to request proof of age at any time through KTP (Kartu Tanda Penduduk) verification or other government-issued identification documents.
• Residency: You must be a resident of Indonesia or physically located within Indonesian territory when accessing togeup services. Users accessing the platform from jurisdictions where online gambling is illegal are strictly prohibited from using our services.
• Legal Capacity: You must have the legal capacity to enter into binding contracts under Indonesian law. Individuals under guardianship, mental incapacity, or legal restriction from gambling are not eligible to use togeup.
• Single Account: Each individual is permitted to hold only one active account on togeup. Creating multiple accounts (also known as "multi-accounting") is strictly prohibited and will result in closure of all accounts and forfeiture of funds.
• No Prior Exclusion: You must not have previously been excluded, banned, or self-excluded from togeup or any other online gambling platform for problem gambling behavior, fraudulent activity, or terms violations.

By registering an account, you represent and warrant that you meet all eligibility requirements. Providing false information or misrepresenting your identity, age, or location constitutes a material breach of these terms and may result in immediate account termination and forfeiture of all funds.

4. Account Registration

To access togeup betting services, you must complete the registration process by providing accurate, complete, and current information. The registration process requires:

• Personal Information: Full legal name (as appears on your KTP), date of birth, residential address in Indonesia, valid email address, and mobile phone number.
• Identity Verification (KYC): Upload of your KTP (Kartu Tanda Penduduk) or other government-issued photo identification. togeup employs automated document verification technology to confirm your identity and age. Clear, legible photos of both sides of your ID are required.
• Banking Details: Nomination of a bank account or e-wallet in your own name for deposits and withdrawals. Supported payment methods include BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja.
• Password Security: Creation of a strong password containing at least 8 characters, including uppercase and lowercase letters, numbers, and special characters. You are responsible for maintaining the confidentiality of your password and account credentials.

Account approval is subject to successful verification of your identity and eligibility. togeup reserves the right to request additional documentation or information at any time to verify your identity, address, payment methods, or transaction history. Failure to provide requested documentation within 14 days may result in account suspension or closure.

You must not share your account credentials with any third party, allow others to use your account, or transfer your account to another person. You are solely responsible for all activity conducted through your account, including unauthorized access resulting from your failure to keep credentials secure.

5. Deposits and Withdrawals

5.1 Deposits

togeup accepts deposits via Indonesian bank transfers and e-wallet services. All deposits must originate from a payment method registered in your own name. Third-party deposits are strictly prohibited and will be rejected or refunded. Deposit processing times:

• Bank Transfers (BCA, BRI, BNI, Mandiri, etc.): Instant to 5 minutes during banking hours (Monday-Friday 08:00-16:00 WIB, Saturday 08:00-12:00 WIB). Transfers initiated outside banking hours are processed on the next business day.
• E-Wallets (OVO, DANA, GoPay, ShopeePay, LinkAja): Instant 24/7 processing.

Minimum deposit amounts vary by payment method, typically ranging from Rp 50,000 to Rp 100,000. Maximum deposit limits may apply based on your account verification level and transaction history. togeup does not charge deposit fees, though your bank or e-wallet provider may impose their own transaction charges.

5.2 Withdrawals

Withdrawal requests are processed to the bank account or e-wallet nominated during registration. Withdrawals to third-party accounts are strictly prohibited for anti-money laundering compliance. Withdrawal processing:

• Processing Time: 5-15 minutes for verified accounts during business hours (Monday-Friday 08:00-20:00 WIB). Requests submitted outside these hours are processed on the next business day.
• Minimum Withdrawal: Rp 100,000 (subject to change).
• Verification Requirements: Your account must be fully verified (KYC completed) and you must have wagered your deposit amount at least once before withdrawal is permitted. Active bonuses with pending wagering requirements may restrict withdrawal eligibility.
• Withdrawal Fees: togeup does not charge withdrawal fees, though receiving banks may deduct interbank transfer charges.

togeup reserves the right to conduct additional identity verification, request proof of payment method ownership, or delay withdrawal processing if suspicious activity, bonus abuse, or potential money laundering is detected. Withdrawals may be suspended pending investigation of terms violations.

6. Bonuses and Promotions

togeup offers various bonuses and promotional incentives to players, including welcome bonuses, reload bonuses, cashback, free bets, and loyalty rewards. All bonuses are subject to specific terms and conditions, which must be read carefully before acceptance. General bonus terms:

• Wagering Requirements: Bonus funds are subject to wagering requirements, typically expressed as a multiple of the bonus amount (e.g., "30x the bonus"). This means you must place bets totaling 30 times the bonus value before associated winnings can be withdrawn. Only real-money bets (not bonus funds) contribute toward wagering requirements.
• Game Contribution: Different game types contribute differently toward wagering: slots typically contribute 100%, live casino 10%, sports betting 50%. Specific contribution rates are stated in each promotion's terms.
• Maximum Bet: While a bonus is active, the maximum bet per round or spin is typically Rp 50,000. Exceeding this limit may void the bonus and associated winnings.
• Expiry Period: Bonuses have a validity period (e.g., 30 days) during which wagering requirements must be met. Unused bonuses expire after this period and are forfeited.
• One Bonus at a Time: Only one bonus can be active on your account at any given time. You must complete or forfeit your current bonus before claiming another.
• Bonus Abuse: Bonus abuse, including creating multiple accounts to claim promotions repeatedly, colluding with other players, or employing betting strategies designed solely to clear wagering requirements with minimal risk, is strictly prohibited. Detected abuse results in bonus forfeiture, account suspension, and potential legal action.

togeup reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. Promotional terms stated at the time of claiming apply, even if subsequently changed.

7. Betting Rules

When placing bets on togeup, you agree to the following rules and conditions:

7.1 General Betting Rules

• Acceptance of Bets: All bets are subject to acceptance by togeup. We reserve the right to refuse or limit any bet without providing a reason. Bets are considered accepted only when confirmed by the platform and reflected in your account history.
• Bet Settlement: Bets are settled according to official results from the respective sports governing bodies, lottery draw authorities, or game providers. In the event of abandoned or postponed events, specific sport-by-sport rules apply (available in our detailed betting rules section).
• Odds Changes: Odds are subject to change at any time prior to bet placement. Once a bet is accepted, it is placed at the odds displayed at the time of confirmation.
• Maximum Payouts: Maximum payout limits apply to certain bet types and markets. High-roller bets exceeding Rp 100,000,000 in potential payout may require manual approval.

7.2 Sports Betting

Sports betting on togeup covers football (bandar bola), basketball, tennis, badminton, volleyball, MotoGP, and e-sports. Specific rules apply to each sport regarding settlement, abandoned matches, and disputed results. Key principles:

• Bets on postponed matches are typically void if the event does not take place within 48 hours of the original scheduled time.
• Asian Handicap (voor bola) and Over/Under markets are settled based on full-time results (90 minutes plus injury time) unless otherwise specified.
• Live betting odds update in real-time based on in-play events. Slight delays may occur; bets placed during these delays are subject to acceptance.

7.3 Togel (Lottery)

Togel betting follows the official draw results from Singapore Pools, Hong Kong Jockey Club, Sydney Pools, and domestic Indonesian lottery authorities. Results are final and binding. Winning numbers are posted immediately following official draw announcements. Disputes regarding draw results must be raised within 7 days of the draw date.

7.4 Casino and Slots

Casino games, including slots, blackjack, roulette, baccarat, and live dealer games, operate on certified Random Number Generator (RNG) systems. All games display Return to Player (RTP) percentages, which represent long-term theoretical payout rates. Individual sessions may deviate significantly from stated RTPs due to variance.

8. Responsible Gaming

togeup is committed to promoting responsible gaming practices and preventing problem gambling. We provide the following player protection tools, accessible through your account settings:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control your spending.
• Loss Limits: Define maximum loss thresholds that automatically pause your account when reached.
• Session Time Limits: Automatically log out after a predetermined duration to prevent extended play.
• Reality Check Reminders: Receive pop-up notifications showing your play time and net result at regular intervals.
• Self-Exclusion: Temporarily or permanently exclude yourself from using togeup services for periods ranging from 24 hours to lifetime exclusion.

If you believe you are developing a gambling problem, please contact our support team immediately or visit our dedicated Responsible Gaming page for resources and assistance. Gambling should be entertainment, not a financial strategy. Never gamble with money you cannot afford to lose.

9. Prohibited Activities

The following activities are strictly prohibited on togeup and constitute grounds for immediate account suspension or termination:

• Multi-Accounting: Creating or operating more than one account to circumvent limits or abuse bonuses.
• Fraudulent Activity: Using stolen credit cards, falsified identity documents, or unauthorized payment methods.
• Collusion and Cheating: Conspiring with other players, using bots or automated software, exploiting software bugs, or employing any unfair advantage.
• Money Laundering: Using togeup to launder funds, transfer money to third parties, or conduct transactions unrelated to legitimate gambling activity.
• Chargebacks: Initiating chargebacks or payment reversals with your bank or payment provider without first attempting to resolve disputes with togeup.
• Underage Gambling: Providing false age information or allowing minors to access your account.
• Abusive Behavior: Harassing, threatening, or abusing togeup staff or other users through support channels or platform features.

Violations of these prohibitions may result in account closure, confiscation of funds, reporting to authorities, and legal action to recover damages.

10. Account Suspension and Termination

togeup reserves the right to suspend, restrict, or permanently close any account at our sole discretion if we believe terms have been violated, fraudulent activity is suspected, or account security is compromised. Grounds for suspension or termination include, but are not limited to:

• Failure to complete identity verification within requested timeframes.
• Detection of multi-accounting, bonus abuse, or collusion.
• Suspicious betting patterns indicative of match-fixing or insider knowledge.
• Chargebacks or payment disputes filed with your bank.
• Abusive or threatening behavior toward staff or other users.

Upon termination, all bonuses and associated winnings are forfeited. Legitimate deposited funds (not derived from bonuses or fraudulent activity) will be returned to the user within 30 days, minus any outstanding fees, chargebacks, or losses incurred by togeup due to the user's actions. togeup is not obligated to provide detailed reasons for account closure, though users may request a review by contacting support.

11. Limitations of Liability

To the fullest extent permitted by Indonesian law, togeup's liability to users is limited as follows:

• Service Availability: togeup does not guarantee uninterrupted access to services. The platform may experience downtime due to maintenance, technical issues, or circumstances beyond our control. We are not liable for losses incurred due to service unavailability.
• Errors and Mistakes: In the event of obvious errors in odds, results, or payouts, togeup reserves the right to void affected bets and correct account balances. Users will be notified of such corrections.
• Third-Party Actions: togeup is not liable for delays or failures caused by third-party payment processors, game providers, sports authorities, or internet connectivity issues.
• User Losses: Users acknowledge that gambling involves risk of financial loss. togeup is not responsible for any gambling losses, nor do we provide refunds for unsuccessful bets or poor gaming outcomes.
• Maximum Liability: In any event, togeup's total aggregate liability to any user shall not exceed the total amount deposited by that user into their account during the 12 months preceding the claim.

12. Dispute Resolution

If you have a complaint or dispute regarding togeup services, please follow this escalation process:

1. Contact Support: Submit your complaint via live chat, email, or in-app messaging. Provide detailed information, including account username, transaction IDs, screenshots, and a clear description of the issue.
2. Initial Response: Our support team will acknowledge your complaint within 24 hours and investigate the matter. Most disputes are resolved within 7 business days.
3. Escalation: If you are dissatisfied with the initial response, you may escalate the matter to our Compliance Department by emailing the details (email address available in your account dashboard and on our contact page).
4. Final Decision: The Compliance Department will review the case and provide a final decision within 30 days. This decision is binding unless you pursue formal legal action.

By using togeup, you agree to attempt resolution through this internal dispute process before initiating legal proceedings or filing complaints with external authorities.

13. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Indonesia. Any disputes arising from or relating to these terms or your use of togeup services shall be subject to the exclusive jurisdiction of the Indonesian courts. In jurisdictions where online gambling is prohibited, users access togeup at their own risk and acknowledge that togeup bears no responsibility for violations of local laws.

14. Contact Information

For questions, complaints, or further information regarding these Terms & Conditions, please contact togeup through the following channels:

• 24/7 Live Chat: Available in your account dashboard and on the togeup homepage.
• Email: [email protected] (plain text display only)
• WhatsApp Support: Number available in your account dashboard after registration.
• In-App Messaging: Secure messaging system accessible from your account settings.

Our Indonesian-speaking support team operates 24/7 in Western Indonesia Time (WIB) and is trained to assist with all account, payment, technical, and policy-related inquiries.